Customer Success expansion in LBR’s Legal Information division
We are excited to announce that continuing from our investment programme in product management, AI, data and engineering we are now launching a new investment programme and will be significantly growing our Customer Success team in our Legal Information division.
LBR delivers trusted intelligence and insight to users around the world through a range of platforms and tools, and ensuring our customers get what they need from them is vital. Our continued investment in Customer Success, customer training and outreach is a critical part of our mission to place customers and their experience at the heart of our platform development process.
We have created Customer Success teams that are each dedicated to our Intelligence Platforms and Analytics services, and we will be rolling these teams out to all of our global locations in the coming twelve months to ensure high levels of client support in all regions, across all time-zones.
“As we launch new products and more granular data and workflow tools, ensuring our global customers get the training, service and support they need is incredibly important. The new team structure will enable us to expand our customer success operation with focussed leadership, strategy, and execution to continue to build platforms our clients engage with and value.” Nick Brailey, CEO
About LBR
Law Business Research is a technology-enabled information services business powering the global legal industry with intelligence, analytics and performance data. We are a fast-growing, innovative company with a dynamic and diverse culture, and we take great pride in delivering a world-class, cutting-edge service to our global clients. By applying the latest technology to the fast-moving legal world, we enable our users to find their competitive edge and decide with confidence, armed with the insight they need.
LBR delivers trusted intelligence and insight to users around the world through a range of tools and platforms that combine proprietary data and unique analysis. We make sense of complex, fast-changing information and enhance critical decision-making. With an international team of over 400 experienced professionals, LBR has a proven track record of informing, engaging and connecting legal practitioners. Our specialist platforms help clients enhance their decision-making, manage legal risk and drive improved performance.
